Terms and Conditions
Returns and Exchanges Policy
1. Hygiene and Safety:
Due to the intimate nature of our products, we are unable to accept returns or exchanges for opened or used items unless the product is defective upon arrival. This ensures the highest level of safety and hygiene for all our customers.
2. Defective Products:
– If your product arrives defective or damaged, please contact us within 7 days of receiving your order.
– We will provide a replacement or store credit after verifying the defect. Proof of purchase and photographic evidence of the defect are required.
3. Unopened Items:
– Unopened and unused items in their original packaging can be returned or exchanged within 14 days of purchase.
– Customers are responsible for return shipping costs unless the return is due to an error on our part.
4. Final Sale Items:
– Clearance items, custom orders, and items marked as “Final Sale” are not eligible for return or exchange.
5. Refunds:
– Refunds are processed within 7 business days after receiving the returned item. Refunds are issued to the original payment method.
– Original shipping fees are non-refundable.
Maintenance and Warranty
1. Manufacturer Warranties:
– Many of our products are covered under the manufacturer’s warranty. Warranty claims must be submitted directly to the manufacturer. Contact details and warranty instructions are included in the product packaging or available on our website.
2. Product Care Tips:
– Follow the care and usage instructions provided by the manufacturer to maintain the longevity of your product.
– Use only recommended cleaning products and avoid sharing devices unless explicitly designed for multi-person use.
3. Battery-Operated Items:
– For battery-operated devices, we recommend using high-quality batteries to ensure proper functioning. Always remove batteries when the product is not in use to avoid corrosion.
Conditions of Use
1. Age Restriction:
– Our products are intended for adults 18 years or older. By purchasing from our site, you confirm that you meet this age requirement.
2. Health Disclaimer:
– Products sold are for personal use only. Always consult a medical professional if you have concerns about using any of our products.
3. Liability:
– We are not liable for any misuse or unintended application of our products. Please read all safety instructions included with your purchase.
4. Third-Party Products:
– As a reseller, we are not the original manufacturer of the products. Any issues beyond initial defects should be directed to the product’s manufacturer as per their warranty and support terms.